High-quality products tailored for wholesalers and distributors worldwide.
China Loong Warehousing Co., Ltd. supplies warehouse storage systems and material handling equipment to international B2B customers. Our product range includes pallet racks, cantilever racks, drive-in racks, radio shuttle racks, mezzanine floors, warehouse shelving, conveyors, dock equipment, pallets, storage containers, carts, manual handling equipment, forklift attachments, and warehouse safety products. The following terms explain our standard ordering process. Specific commercial terms are subject to the final quotation, order documents, and written confirmation by both parties.
Customers may submit an inquiry with the product name, intended application, required quantity, destination, and any available technical information. To help us evaluate the request accurately, please provide as many of the following details as possible:
If the requested specification is incomplete, our team may ask additional questions before preparing a quotation. Product recommendations are based on the information provided by the customer, so accurate application and load data are particularly important for storage racks, mezzanine structures, shelving, conveyors, dock equipment, and lifting or handling products.
Many products can be configured according to warehouse dimensions, storage capacity, load requirements, material, finish, color, accessories, and packaging preferences. Customized products may require technical drawings, layout proposals, sample confirmation, or additional engineering review before an order can be finalized.
Our quotation is prepared according to the confirmed specifications, quantity, customization requirements, packing method, delivery terms, and requested destination. Unless otherwise stated, freight, import duties, local taxes, installation, testing at the destination, and other third-party costs are not automatically included.
Each quotation has a stated or reasonable validity period because material prices, exchange rates, freight costs, and product requirements may change. If the quotation has expired or the requested specifications are revised, China Loong Warehousing Co., Ltd. may issue an updated quotation for approval.
For customized products, the customer should review all drawings, dimensions, load requirements, colors, finishes, components, labels, and packaging details before production. Production will follow the specifications and documents approved in writing.
Samples may be discussed when they are technically practical. Sample charges, tooling costs, packing expenses, and shipping costs depend on the product and are subject to confirmation. A sample may differ slightly from mass-produced goods because of normal manufacturing processes, material batches, or approved production adjustments.
For racking systems, mezzanine floors, and other project-based products, customers should verify site dimensions, access conditions, floor suitability, applicable local rules, and installation requirements. Any change to the site or layout after approval may require a revised design, price, and schedule.
An order is considered confirmed after the parties approve the relevant commercial and technical details and China Loong Warehousing Co., Ltd. issues or accepts the applicable order document. Depending on the transaction, this may include a quotation, purchase order, proforma invoice, sales contract, technical drawing, product specification sheet, or packing requirement.
Before confirmation, customers should carefully verify:
Verbal discussions do not replace the final written order documents. If there is any inconsistency, the latest written document accepted by both parties will be used as the reference for production and delivery.
Payment terms are determined according to the order value, product type, customization level, production requirements, and agreed commercial conditions. The payment method, currency, payment schedule, and due dates will be stated in the quotation, proforma invoice, sales contract, or other confirmed order document.
Production, material purchasing, sample preparation, or shipment may begin only after the required payment or payment confirmation has been received. Customers should send payment only to the bank account formally provided by China Loong Warehousing Co., Ltd. Any requested change to beneficiary or banking information should be independently verified with our authorized contact before payment.
Bank charges and intermediary bank fees are allocated according to the agreed payment terms. Delayed payment may affect material purchasing, production scheduling, document release, or shipment arrangements.
Production is arranged according to the confirmed order specifications and payment status. Estimated lead times depend on product complexity, order quantity, material availability, customization, drawing approval, packaging requirements, and the production schedule at the time of confirmation.
For suitable orders, progress photographs, sample images, or pre-shipment information may be provided upon request. Products are checked against the confirmed order requirements using inspection procedures appropriate to the product type. Inspection scope and any third-party inspection arrangements should be agreed before production or sufficiently early in the production process.
If a third-party inspection is requested, the inspection company, standard, timing, scope, and related costs must be confirmed in advance. The inspection schedule should allow reasonable time for access, reporting, and any necessary follow-up.
Requests to change product specifications, quantities, colors, drawings, packaging, delivery instructions, or shipping marks must be submitted in writing. We will review whether the change is feasible based on the current purchasing and production status.
Approved changes may affect the price, tooling or material costs, production schedule, packing method, and delivery date. Customized, completed, or already purchased materials may not be cancelable or refundable. Any cancellation terms and related costs will be handled according to the confirmed order documents and the actual stage of the order.
Packing is selected according to the product structure, transportation method, destination, and agreed customer requirements. Depending on the goods, packing may include cartons, protective wrapping, bundles, pallets, crates, or other suitable export packing methods. Special packing, fumigation requirements, retail packaging, or customer-specific labels should be requested before quotation or order confirmation.
Shipping may be arranged by sea, air, rail, courier, or another agreed method, depending on cargo dimensions, weight, urgency, destination, and cost considerations. The applicable Incoterms rule, loading point, destination, freight responsibility, and insurance arrangement will be specified in the commercial documents where applicable.
Shipment dates are estimates unless otherwise confirmed in writing. Actual dispatch and transit may be affected by carrier schedules, customs procedures, port conditions, weather, public holidays, inspections, and other circumstances outside the manufacturer’s reasonable control. Customers are responsible for providing complete consignee details and any destination-specific documentation requirements in sufficient time.
Commercial invoices, packing lists, transport documents, and other agreed documents will be prepared according to the confirmed order and shipping arrangement. Requests for certificates, legalized documents, special customs descriptions, or additional destination documents must be made before shipment and may involve additional processing time or cost.
Upon receiving the goods, the customer should check the package count, external condition, product quantity, and visible condition promptly. Any apparent transport damage or shortage should be recorded on the carrier’s receipt where possible, supported by clear photographs or video, and reported to both the carrier and China Loong Warehousing Co., Ltd. without unnecessary delay.
Storage racks, mezzanine floors, conveyors, dock equipment, shelving, and other installed systems must be assembled and used according to the confirmed drawings, product instructions, load limits, and applicable local requirements. Installation services, supervision, or remote guidance are included only when specifically stated in the order documents.
The customer is responsible for ensuring that site preparation, floor conditions, building structure, utilities, access, installation personnel, and local compliance requirements are suitable for the purchased products. Products must not be overloaded, modified, relocated, or used outside their intended application without an appropriate technical review.
If a product issue occurs, please contact China Loong Warehousing Co., Ltd. with the order number, product model, quantity affected, a clear description of the issue, and supporting photographs or video. For installation or operating concerns, please also provide relevant site conditions and details of how the product was assembled and used.
We will review the information against the confirmed specifications and order records. Depending on the cause and circumstances, the response may include technical guidance, replacement components, repair recommendations, or another mutually agreed solution. Claims involving transport damage, improper storage, incorrect installation, unauthorized modification, overloading, normal wear, or use outside the confirmed application will be evaluated separately.
Clear written communication helps prevent delays and specification errors. Customers are encouraged to keep all approvals, drawing revisions, payment records, inspection results, and shipping instructions connected to the relevant order number.
For repeat orders, please confirm the required specification again rather than relying only on a previous order. Material availability, production methods, components, packaging, and commercial conditions may change over time. China Loong Warehousing Co., Ltd. will review each repeat order and confirm the current details before production.
Product-specific terms stated in an accepted quotation, proforma invoice, sales contract, drawing, or specification take precedence over this general ordering guide. All final arrangements remain subject to written confirmation by both parties.
China Loong Warehousing Co., Ltd. manufactures and supplies warehouse storage systems, material handling equipment, and related accessories. We support distributors, contractors, and end users with practical product options, OEM and ODM services, and customization for different warehouse applications.